Privacy Policy for Symmetric Energy

Privacy Policy

Symmetric Energy Privacy Notice goes into effect on March 27, 2024.

Symmetric Energy, Inc., Inc. and its affiliates (collectively “Symmetric Energy, Inc.”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.

This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains (“Website“), when you use our mobile applications,or  our integrated business apps (“Apps“) or when you use our cloud communications and collaboration solutions (“Services“). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.

Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection. 

HOW WE COLLECT YOUR PERSONAL INFORMATION

  • We collect your personal information when you actively provide it to us through your interactions with us. 
  • We may automatically collect personal information from you as you use our Apps and Services, or visit our Websites as a user or a participant, including recording communications, when enabled.
  • We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
  • We may infer or derive personal information based on other information we collect, such as with Service features that provide conversational intelligence.

 

WHAT PERSONAL INFORMATION WE COLLECT

Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers
Your Contact Information/Identifiers: 

  • Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Service.

 Other information: 

  • Social media profiles, LinkedIn URLs and custom profiles.

Personal information we collect through your interactions with Symmetric Energy, Inc., our Websites, Apps and Services as a user or a participant
Account information: 

  • Account holders’ usernames and account numbers, Symmetric Energy, Inc. phone number, language preference, title, department. 

Information about your use of non-Symmetric Energy, Inc. Services through integrations with our Websites, Apps and Services or otherwise: 

  • Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens.

User content: 

  • Files, any content of communication or other information you or another user or participant upload, provide, grant access to or otherwise implement.

    *Note that users and participants control the content that they provide, and it may include any category of personal information.

Service Usage Data:

  • Internet Protocol (“IP “) address, MAC address, other device ID (“UDID”), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type and other related information.
  • User feedback ratings, internal feature usage analytics, usage logs, cookie identifiers.
  • Traffic data about the communications that take place through our platform (such as chat, video conferencing), network monitoring data.
  • Call Detail Records produced by a telephone call or other telecommunications transactions. The Call Detail Record contains various attributes of the call, such as time, duration, completion status, source number and destination number.
  • Fraud data such as blacklist history and security logs. 
  • Metadata such as session logs and join & leave time of participants.
  • Log data including IP address, Internet Service Provider (“ISP”), browser type, referring/exit pages, operating system, date/time stamp, and/or clickstream data.
  • Publicly available data from End User accounts.

Geolocation information: 

  • Information about where you are located when using the Services.

Recordings: 

  • A user hosting a phone or video conferencing meeting may choose to record the session, and if so, the host is responsible for obtaining any required consent from you. Symmetric Energy, Inc. helps hosts obtain consent from other users by providing visual and audio cues to alert users of a recording.
  • As with all user content, recordings may contain personal data and may be stored with Symmetric Energy, Inc. at the request of the meeting host. A meeting host may choose to store a recording of a meeting on the host’s local storage device, not with Symmetric Energy, Inc. When a host chooses to do that, Symmetric Energy, Inc. does not have any control over the recording. Transcripts, which may also contain personal data, are treated the same way as recordings.
  • Symmetric Energy, Inc. may access or use the recording or transcripts stored with us as requested by the host or customer (such as providing technical support), to improve our Services, or as otherwise permitted by our agreement with the customer.

SMS messages

  • Content of blocked SMS messages that violate our spam rules.

Inferred or derived data:

  • Inferred or derived data may include a summary of information included in recorded content processed by conversational intelligence. Users and participants control the content they provide.

Your communications with us:

  • Surveys, calls (including recordings), emails and messages, etc.

Other information:

  • Any personal information that a user or guest voluntarily provides about an individual through their use of the Services, including synchronizing contact information, or through integrations with other applications. 

 

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with Symmetric Energy, Inc. Services including respond to your requests for support; Develop and improve the Symmetric Energy, Inc. Services; Manage your project and our customer relationship; Market and advertise our Services; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity; Monitor performance of our data centers and networks; Conduct analytics to improve Symmetric Energy, Inc.’s Website, App and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.

We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you.

HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES

We may share and disclose your personal information (as identified in the section What Personal Information We Collect solely for legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:

  • Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or

HOW WE RESPECT YOUR PRIVACY RIGHTS
We provide you with the opportunity to access, review, modify, and delete your personal information that we process.

Your Additional Privacy Rights as a Resident of Certain U.S. states
The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights. 

  • Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
  • Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
  • Deletion: You have the right to request Symmetric Energy, Inc.to delete the personal information we have collected about you under certain circumstances.
  • Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by Symmetric Energy, Inc.for the exercise of your privacy rights. 
  • Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
  • Opt-out of selling or sharing your personal information: You have the right to request Symmetric Energy, Inc.to stop sharing your personal information for the purposes of cross-context behavioral advertising or targeted advertising. You may opt out of having your cookie identifiers used for this type of sharing by turning on the Global Privacy Control at the browser level. Symmetric Energy, Inc.does not sell your personal information as may be commonly understood. However, you may opt out of having your personal information shared with certain vendors that we use for providing insights about user interactions with our website and for delivering ads to you.
  • No Automated Decision Making: We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.

We will not share your personal information with third parties for the third parties’ direct marketing purposes unless you have agreed to such disclosure.

We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable California privacy laws.

If you are a Colorado resident, you may have the right to appeal Symmetric Energy, Inc.’s denial of an individual rights request.

To exercise your rights or to allow your authorized agent to exercise your rights, please submit, or have your authorized agent submit, a ticket through our Data subject access request portal, or contact our Privacy Team at privacy@Symmetric Energy, Inc..com.

Unsubscribe from our mailing list

You can manage your communication preferences through the following methods:

  • Following the instructions included in each promotional email from us to unsubscribe from that particular mailing
  • Sending us an email at info@symmetricenergy.com

HOW WE KEEP YOUR PERSONAL INFORMATION SECURED

Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

CHILDREN’S PRIVACY

Symmetric Energy, Inc.does not knowingly provide products or services directly to children under the age of 16, or knowingly collect or solicit personal information from or about children under the age of 16 outside of the school offering, which is subject to the Children’s COPPA notice. If you believe that a child under the age of 16 has disclosed personal information to Symmetric Energy, Inc.outside of the school offering, please contact info@Symmetricenergy.com.

If you have received a meeting invitation for your child from a teacher or school, or for information regarding how Symmetric Energy, Inc.handles personal data as part of the school offering, please visit: symmetricenergy.com

THIRD-PARTY SITES
This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website or Apps link including but not limited to social media sites. The inclusion of a link on the Website or Apps does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.

BLOGS AND FORUMS
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, you can submit a request through our online portal. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.

UPDATES TO THIS NOTICE
We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make changes to our Notice, we will post those changes on this page in addition to updating the “Last Updated” or effective date at the top of this webpage. If we make material changes, we will notify you either by emailing you or by posting a notice of such changes prominently on this page prior to such material changes taking effect.

 

CONTACT US

If you have any questions, comments or concerns about this Notice, please e-mail our us at info@symmetricenergy.com. Or, you can write to us at:

Symmetric Energy, Inc.

Attn: PRIVACY POLICY

3020 Bridgeway #325

Sausalito, California 94965

USA