Privacy Policy
Last updated: May 28, 2026
Symmetric Energy LLC ("Symmetric Energy," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.symmetricenergy.com or contact us about our services.
1. Information we collect
1.1 Information you provide directly
When you submit our contact form or correspond with us, you may provide:
- Name, email address, phone number
- Property address or project location
- Project type, scope, and timeline
- How you heard about us
- Any additional details you choose to share in messages
1.2 Information collected automatically
We use Google Analytics 4 to understand how visitors use our site. This involves collecting:
- Pages viewed, time on page, scroll depth
- Referring website and search terms (when available)
- Device type, browser, operating system
- Approximate geographic location (city-level, derived from IP)
Google Analytics uses cookies. We do not load Google Analytics until you accept cookies via our consent banner.
1.3 Information we do not collect
We do not knowingly collect Social Security numbers, financial account numbers, or any sensitive personal information. If you send us such information unsolicited, we will not store or use it.
2. How we use your information
We use the information you provide to:
- Respond to your inquiry and prepare a preliminary project assessment
- Communicate about your project (proposals, scheduling, follow-ups)
- Improve our website, services, and customer experience
- Comply with legal obligations
We do not sell your information. We do not share it with marketing partners.
3. Who we share information with
We share information only with:
- Service providers: Netlify (website hosting and form processing), Google (analytics and email via Google Workspace), Slack (internal lead routing). Each is bound by their own privacy commitments.
- Subcontractors and partners: When working on your project, we may share relevant details (e.g., site address, scope) with general contractors, engineers, or permitting agencies as needed.
- Legal requirements: When required by law, court order, or to protect our legal rights.
4. Cookies and tracking
Our website uses cookies for two purposes: (a) essential cookies that make the site work, and (b) optional analytics cookies via Google Analytics that help us understand visitor behavior. You can decline analytics cookies via our consent banner with no loss of functionality.
5. Data retention
We retain contact form submissions for as long as is reasonably necessary to respond to and serve you, typically 3–7 years for project records. Analytics data is retained per Google's defaults (currently 14 months).
6. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion (subject to legal retention requirements)
- Opt out of analytics tracking
California residents have additional rights under the CCPA, including the right to know what categories of information we collect and to request deletion. To exercise any of these rights, contact us at info@symmetricenergy.com and we will respond within 30 days.
7. Security
We use industry-standard safeguards (HTTPS encryption, restricted access to lead data, two-factor authentication on internal systems) to protect your information. No internet transmission or electronic storage is 100% secure; we cannot guarantee absolute security.
8. Children
Our services are intended for property owners, contractors, and businesses. We do not knowingly collect information from anyone under 18.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be noted on our homepage.
10. Contact
Questions about this Privacy Policy? Reach out:
Symmetric Energy LLC
3020 Bridgeway #325
Sausalito, CA 94965
info@symmetricenergy.com
415-257-3060
CSLB License #1107653